IT Support Specialist | Helpdesk Technician | System Troubleshooter | Aspiring Full-Stack Developer

Passionate technology professional focused on solving technical problems, supporting users, and building modern web applications. Experienced in troubleshooting systems and continuously developing full-stack development skills.

Based in Sydney
Available for work

Featured Projects

Business IT Infrastructure Deployment

Setup of domain controller, Fileserver and Printer server, DHCP, and M365 integration.

Windows Server 2019Active DirectoryMicrosoft 365Azure ADHyper-VNetworkingGroup PolicyBackup and RecoveryRMMTicketing System

Goodwood Community Centre

Full‑stack next.js app for managing events, bookings, and memberships with Stripe and auth.

Next.jsTypeScriptMongoDBStripe

Birthday wisher

A full-stack MERN web app for creating and exploring birthday celebration listings, promoting happiness, creativity, and connection through a modern, responsive interface.

MongoDBExpress.jsReactNode.js

Experience

  • Nov 2025 — Present
    IT Support Specialist · Cyberguard MSP

    Provide technical support to end users by troubleshooting hardware, software, and network issues. Manage Microsoft 365, Azure AD, and Active Directory environments, configure user accounts and permissions, support VPN access, monitor backups, and maintain Hyper-V virtualization infrastructure.

  • Sep 2024 — June 2025
    Full-Stack Developer · Goodwood Community Centre (Internship work with real clients)

    Built and maintained web apps with Next.js and Node.js.

  • May 2022 — Nov 2025
    Customer Service Assistant · Occidental Hotel

    Delivered customer support and handled front desk operations, assisting guests with enquiries, processing payments, resolving issues professionally, and coordinating with internal teams to ensure smooth daily operations.

Education

  • 2022 — 2025
    Bachelor in Information Technology · Kings Own University

    Focused on software engineering and data analysis.

  • Sep 2025 — Nov 2025
    IT Support Engineer Training · TechSkills

    Hands-on training in IT support, system troubleshooting, Microsoft 365 administration, Active Directory, Azure fundamentals, ticketing systems, virtualization with Hyper-V, and enterprise IT support practices.

Contact

Got a project or role in mind? Let's talk.